Returns & Exchanges

Our Refund & Exchange Policy
We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

1. The items with the original receipt are returned within 30 days of purchase and;
2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, we will happily provide you with a refund.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle Singapore retail store can be returned in a Smiggle Singapore retail store. You must present the receipt you received in the store at the time you purchased your items. Please note that items purchased in a Smiggle retail store cannot be returned to a Smiggle concession within a Metro or BHG store.

Purchases Made Online

You can return an item purchased online:

• in any Smiggle retail store in Singapore; or
  
• by posting it to our Online Store Returns/Exchange address:

Smiggle Online Returns & Exchanges
Allport Cargo Services Logistic Pte Ltd
24 Penjuru Road, #03-03
Singapore 609128

Make sure your order number, name, address, email, phone number and any instructions are included.

Please note: If you choose to return your items in store we can offer you a refund to cash or Gift Card. If you would like your refund processed back to your original payment method, please post it back to our Online Store Returns/Exchanges address.

Please note that items purchased online at smiggle.sg cannot be returned to a Smiggle concession within a Metro or BHG store.

All returns remain the responsibility of the purchaser until received by Smiggle.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Returns Process for Malaysia Online Orders

Change of Mind Refunds
If you are returning an Online Order for a change of mind refund, please post your order back to our Online Store Returns/Exchanges address. If you need to enter a Phone Number on your customs declaration, please include our Customer Support Phone Number: +61 3 9420 0200.

Faulty/Damaged Product Refunds or Exchanges
If you have received a faulty or damaged item in an Online order, please contact our Customer Service team who will assist you with the refund or exchange process.

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle Singapore retail store can be exchanged in a Smiggle Singapore retail store. You must present the receipt you received in the store at the time you purchased your items. Please note that items purchased in a Smiggle retail store cannot be exchanged in a Smiggle concession within a Metro or BHG store.

Purchases Made Online

You can exchange an item purchased online:

• in any Smiggle retail store in Singapore; or
  
• by posting it to our Online Store Returns/Exchange address.

Smiggle Online Returns & Exchanges
Allport Cargo Services Logistic Pte Ltd
24 Penjuru Road, #03-03
Singapore 609128

• Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
• Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by Smiggle.
• Please note that items purchased online at smiggle.sg cannot be exchanged in a Smiggle concession within a Metro or BHG store.
  

Exchange Process for Malaysia Online Orders

Change of Mind Exchanges
If you are returning an Online Order for a change of mind exchange, please post your order back to our Online Store Returns/Exchanges address. If you need to enter a Phone Number on your customs declaration, please include our Customer Support Phone Number: +61 3 9420 0200.

Faulty/Damaged Product Refunds or Exchanges
If you have received a faulty or damaged item in an Online order and would like to exchange it for a new item, please contact our Customer Service team who will assist you with the exchange process.